At Made by Grand, every garment is crafted with care and attention rather than mass manufactured. Many of our pieces are produced in limited quantities or as single pieces, reflecting our commitment to craftsmanship and individuality.

Because of the unique nature of our products, we currently do not offer returns or exchanges once an order has been placed and delivered. We strongly encourage customers to carefully review product descriptions, measurements, and size information before completing their purchase.

Damaged or Incorrect Products
If you receive a product that is damaged during delivery or if an incorrect item has been shipped, please contact us within 48 hours of delivery with clear photos of the product and packaging. After verification, we will review the case and provide a suitable resolution.

Size and Fit Responsibility
Customers are responsible for selecting the correct size before placing an order. Since our pieces are crafted individually, we may not be able to accommodate exchanges due to incorrect size selection.

Natural Variations
Slight differences in stitching, texture, or finishing may occur as part of the handcrafted nature of our garments. These variations are not considered defects but are part of the uniqueness of each piece.

Contact Us
For any questions regarding your order or this policy, please contact us through the contact details provided on our website.

By placing an order on our website, you acknowledge and agree to this Return & Exchange Policy.

Return & Exchange Policy